Errors may occur when data is synchronized between the backoffice and the device. These errors are recorded in the device and you can view them following these steps:
- Access Menu | Synchronization
- From the upper right corner, press the other options icon (3 dots) and select the “View Errors” option. A screen with the list of errors will be displayed.
How to view the error’s details?
To view an error’s details, select the (i) symbol on the errors list. A window will appear with the error’s details.
How to delete a record from the errors list?
To delete a report select the (i) symbol from the errors list. A window will appear with the error’s details.
To delete the record press the delete button.
What are the possible errors when creating an issue?
The following errors can occur when you create an issue through the device and synchronize it with the backoffice:
- The user does not have access to the location or asset – in this case, you need to access the backoffice and associate the asset or location with the user’s access level.
What generic errors can occur?
The following errors can occur in any synchronization feature:
- The location or asset is not on service – which means that the on service date is empty on the location or asset file. To solve this, you need to access the file of the asset or location and enter its on service date.