The priority levels allow for classifying the work orders and issues and configure the expected response times. To create a new priority level:
- Select the Configuration Tables | Work Orders | Priority Levels option;
- Enter the key and the description of the priority level;
- Configure this level’s response times:
- In the General tab, add a row by right clicking;
- Select the week day in which to apply the response time setting;
- Set the unit and the response time value.